Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery: In-stock items will be shipped next or same day after receipt of Your order. You will be contacted promptly regarding out-of-stock conditions. The items will arrive on your door step within 1 - 7 business days after receipt of Your order. In order to guarantee freshness perishable orders are only shipped on MONDAYS and TUESDAYS. Keep in mind that perishables ordered Tuesdays after 2pm cannot ship until the following Mondays. PolishHypermarkets.com do not ship to P.O. Boxes, Puerto Rico, USVI and APO/FPO addresses. NOTE: 1, 2, or 3-day shipping refers to how many business days your order will travel once we ship your order. We may need between 1 and 4 days to process your order before we ship. /dd>
Privacy & Security: We respect your privacy and will never sell, rent, loan, or disclose specific information about you that could be used by a third party for their commercial gain. We will not disclose your e-mail address to a third party without your permission. (See exception if you purchase from PolishHypermarkets.com after linking to us from another site.*) Following are details regarding our Privacy Policy: Privacy Notice Table Of Contents: Our Commitment To Privacy The Information We Collect How We Use Information Privacy when linking to us from another site Privacy when linking from us to another site Our Commitment To Data Security Our Commitment To Children's Privacy How To Access Or Correct Your Information How To Contact Us Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. The Information We Collect: This notice applies to all information collected or submitted on the PolishHypermarkets.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name Shipping & billing address Email address Phone number Credit Card Information On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name Address Phone Number We have contracted with Google inc. ("Google") to monitor certain pages of our Web site for the purpose of reporting web traffic, statistics, advertisement 'click-throughs', and/or other activities on our site. Where authorized by us, Google may use cookies, Web beacons, and/or other monitoring technologies to compile anonymous statistics on our Web site visitors. No personally identifiable data is collected by or transferred to Google. For more information about how the information collected by Google is used, please see Google's privacy policy at http://www.google.com/intl/en/privacy.html The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer electronic gift-certificates by which you can personalize a product you order for another person. Information you provide to us to create a electronic gift certificate is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive, notify customers of problems with their orders, send tracking information, and send periodic updates on specials and new product announcements. Such addresses are not used for any other purpose and are not shared with outside parties. You may also register with our website if you would like to receive our updates on our new products and specials. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. *Privacy when linking to us from another site. If you arrive at PolishHypermarkets.com via a link from another site and make a purchase, be advised that if the linking site has an affiliate or associate arrangement which earns them commission for sales made from that direct link to our site, the information transmitted to the participating as part of the sales commission documentation includes: - Name (as shown on the order form) - E-mail address (as shown on the order form) - Total amount of the products purchased, excluding shipping, tax, etc. No other information (address, types of products purchased, phone number, etc.) is disclosed. Use of the captured information (name, e-mail address and total amount purchased) may be used for marketing purposes by the original site from which you linked to PolishHYpermarkets.com. If you are concerned about how this information may be used, please refer to the privacy policy of the linking site or contact their customer service. No information is provided to sites linking to PolishHypermarkets.com that have no affiliate or associate agreement with PolishHypermarkets.com. Privacy when linking from us to another site Our privacy commitments, policies and certifications apply only to PolishHypermarkets.com. Once you leave PolishHpermarket.com from any link on our site, please be advised that you are subject to the practices and policies of the new site. Please refer to their posted privacy policies or, if not posted, contact the security manager or customer service of the new site to get details about their privacy policy. Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. How You Can Access Or Correct Your Information: You can access all your personally identifiable information collected and maintained by PolishHypermarkets.com by requesting this information via regular mail to: PolishHypermarkets.com, 231 Norman Ave., Brooklyn NY 11222 Your request should include your complete mailing address and a written signature, along with a photo copy of your state driver's license. We will send the information, certified mail and require your signature before the information is released to you. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. How To Contact Us: Should you have other questions or concerns about these privacy policies, please call us at: (718) 383-1330 or send us an email sales@polishhypermarkets.com or write to: PolishHypermarkets.com 231 Norman Ave., Brooklyn NY 11222
Returns & Replacements: If you have a damaged item and you like to be reimbursed for it you MUST first contact UPS at 1-800-742-5877 and then contact us at (718)383-1330 within 72 hours of the delivery. Please have your tracking number ready before you contact UPS. PolishHypermarkets.com would credit your account for the amount of the broken item or would ship it at no additional cost for you. 2. If you have a missing item please contact us at (718) 383-1330 within 72 hours of the delivery. You would have the following options: refund for the amount of the missing item plus the corresponding shipping*, receiving the missing item with your next order with no shipping charge for the missing item or receiving the item at no additional cost for you. 3. If you wish to return an item, you may return the item for refund or replacement within 7 days. Shipping and Handling charges are non-refundable. All returns must be accompanied by the original receipt. You may want to insure your return to assure its safe arrival back to us. If you had paid for your order by credit card, a credit will be issued to your account after the item is delivered to us. 4. Out of Stock Items: We stock 98% of what we sell. From time to time, stock shortages may occur. If an item is out of stock, we will notify you by email or phone .We could delay your order, ship it without the out-of-stock item or replace it by another one approved by you. If an out-of-stock item was not sent to you it will be automatically credited back to your account with the corresponding shipping* for that item. 5. If you receive any spoiled product, you MUST call us at (718) 383-1330 within 48 hours of the delivery. If spoilage was confirmed, PolishHypermarkets.com will promptly exchange the item or issue a total refund. 6. Cancellation policy: If an order was shipped the sale is FINAL and can NOT be cancelled. An order can be cancelled or modified ONLY if it has not been shipped yet and by calling us at (718) 383-1330 *Corresponding Shipping for an item means the difference between the shipping rate of a package, containing several items, and the shipping rate of the same package without the item. The shipping rate is determined by the weight of the package and the zip code of the recipient
Ordering: It is as easy as shopping at any other website. You have to choose the desired products, add them to the cart, check your cart, determine your shipping cost, enter the address of the payee and the recipient, pay and buy. Choosing the desired products? All products are categorized in main and sub-categories. When you point the cursor (mouse) at the main category, the sub-categories will automatically appear and you can easily make your choice. Add product to the cart? Before you add a product to the cart, you can find out more about it by clicking on its picture or on the link more information. To add the wanted product you should enter the quantity and click on ADD to CART. Adding a product to the cart does not mean buying. You can delete a product or change its quantity before paying Checking your cart? You can check the contents of your cart at any time by clicking on the cart sign or the check out button. At this stage you can change quantities, delete products or continue shopping by clicking on the certain button. Determining the cost of shipping If you would like to find out the cost of shipping for the already chosen products, before entering all your address information, you can click on calculate shipping and enter the five digit zip code of the recipient. Please consider also that every single order/shipment is charged $1.95 for Handling without any difference of its dollar amount or number of packages. .
Payment, Pricing & Promotions: We accept the following cards as payment for your orders: Visa MasterCard Discover Network American Express Visa or MasterCard check card Visa, MasterCard, or American Express gift cards We offer you consistently low prices on every item in our store. You might find promotional certificates or claim codes from PolishHypermarkets.com in newspapers and magazines, in shipments, or even on the street! We offer a wide variety of these certificates as a way of saying "Thank you!" for shopping with us. Promotional codes can be redeemed only at the time you place an order. Simply follow the instructions on the certificate or the promotion's "See details" page and enter the claim code on the Check Out page. If the total cost of the items you are purchasing exceeds the amount of the certificate, you will be prompted to provide your credit card information for the remaining balance. Please note that generally, promotional certificates may not be applied toward sales tax or shipping costs. Be sure to read the entire list of restrictions associated with any promotional certificate or offer you use. If your order does not seem to reflect the benefits associated with the promotional offer, take another moment to review the restrictions. Take special note on the items you're buying, as some promotional certificates are restricted to certain items. You can verify that a promotional certificate was successfully applied when you receive e-mail confirmation of your order. The details of every order you place are also always accessible via Your Account. .
Viewing Orders: By registering with us you have easy access to your order history and status. Just log into your account using your email address and password.
Updating Account Information: It's very simple: Click "My Account", then log on using your email and password from Account Dashboard. You have the ability to view a snapshot of your recent account activity and update your account information.